Reference

Legal terms and your protection on mr green

We keep your account, payments and personal data secure under strict legal and operational standards.

Account SecurityPayment VerificationData ProtectionSupport Access
mr green Legal terms and your protection on mr green
REACH OUR TEAM

How to contact us about legal matters

Live Chat Open the chat bubble in your lobby or on this site.
Email Support Send a detailed message to our support inbox.
Account Settings Visit the Legal & Privacy section in your account settings to review our full…
HOW WE PROTECT YOU

Data handling, security and your control

Encryption & Security

Your login credentials and payment details are encrypted end-to-end. We verify your identity before processing withdrawals and flag unusual account activity to prevent unauthorized access.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser; some features may be limited if cookies are disabled.

Data Retention

Account data is kept for the life of your membership. Inactive accounts are archived after 12 months; historical records are retained for regulatory compliance for up to seven years.

Third-Party Access

Your data is shared only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services and local authorities where law requires. No data is sold to marketers.

Your Rights & Requests

You can request a copy of your data, correct errors, or ask for deletion by emailing support with your account email. We process requests within 30 days and confirm completion in writing.

Policy Changes

We notify you by email if terms or privacy practices change. Changes take effect 14 days after notice unless you close your account earlier. Continued use means acceptance.

Legal and account questions answered

You can close your account anytime via Account Settings → Legal & Privacy → Deactivate Account. Once closed, you cannot log back in. Remaining balance must be withdrawn first. We retain records for compliance but do not reactivate closed accounts.

Email our support team from your registered account email with the subject 'Data Access Request.' Include your account number. We compile your data into a portable format and send it within 30 days to your registered email address.

Yes. We verify your identity before every withdrawal, cross-check bank details, and flag transactions that exceed reporting thresholds. Your withdrawal history is recorded and available in your account ledger for your records.

If you see an unauthorized deposit, withdrawal or bet, contact support within 14 days with details. We investigate with our payment provider (DANA, OVO, GoPay, QRIS or bank) and issue a resolution or reversal once verified.

We notify you by email at least 14 days before any material change to terms or privacy practices. You can review changes in Account Settings. If you disagree, you may close your account before the change takes effect.

If you believe someone else has accessed your account, change your password immediately and contact support with details. We lock your account, review login history, and help you recover it. Report fraud to local authorities where applicable.

Both documents are available in your Account Settings under Legal & Privacy, and linked in the footer of this site. We update them periodically; the version date is shown on each document. You can download and save copies anytime.