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Your Privacy Matters to Us

We collect only what we need to verify your account, process your deposits via DANA, OVO, GoPay and QRIS, and keep your withdrawals secure.

Account verificationPayment protectionData retentionYour access rightsSupport available 24/7
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mr green Your Privacy Matters to Us
REACH US ANYTIME

Contact Us About Your Privacy

Live Chat Open the chat widget in the bottom-right corner of your account dashboard.
Email Support Send a message to our privacy inbox and we'll respond within one business day.
Account Settings Log in to your dashboard, navigate to Settings > Privacy & Data, and review…
HOW WE PROTECT YOU

Data Security & Your Rights

Encrypted Payments

Every deposit through DANA, OVO, GoPay and QRIS is encrypted end-to-end. Your payment method is stored behind multiple security layers and never shared with third-party merchants without your explicit consent.

Cookie & Tracking Policy

We use cookies to remember your login, keep you signed in on desktop, and track your activity within your account for fraud detection. You can disable non-essential cookies in your browser; essential ones are needed for account function.

Data Retention Timeline

We keep your account data for as long as your account is active, plus two years after closure. Payment records are retained per banking regulations. You can request deletion of non-essential data at any time through support.

Account Access & Control

Download a complete copy of your data — including registration details, transaction history, and communication records — directly from Settings > Privacy & Data. We deliver this export within seven business days.

Third-Party Sharing

We share your data only with payment processors, fraud-prevention services, and where local law requires. We never sell your information to advertisers, data brokers, or marketing agencies.

Data Breach Response

If we discover unauthorised access to your account, we notify you immediately via email and your registered phone number. We log all access attempts on your dashboard so you can review your account activity any time.

Privacy Policy FAQs

We collect your full name, date of birth, email, phone number, and address to verify your identity and comply with local regulations. Payment details — your DANA, OVO, GoPay or QRIS identifier — are collected only when you make your first deposit. We use this to process transactions and prevent fraud.

We retain your account details for two years after closure to meet legal obligations and resolve disputes. Payment records are kept longer per banking rules. You can request early deletion of non-essential data by contacting our support team through the channels on this page.

Yes. Log into your dashboard, go to Settings > Privacy & Data, and click Download My Data. We prepare a complete export of your registration details, transaction history, and all activity records within seven business days, delivered to your email.

No. We never sell your personal information to third parties, advertisers, or data brokers. We share data only with payment processors, fraud-detection services, and where local law requires — always with the minimum information needed.

All deposits via DANA, OVO, GoPay and QRIS are encrypted with SSL technology. Your payment method is stored securely and never shown in full on your account dashboard. We use tokenisation so your actual payment details are never exposed during transactions.

Change your password immediately in Settings > Security, then contact our support team via live chat or email. We review all account activity with you, verify recent logins and withdrawals, and reset your session if needed. Check your dashboard activity log to see all access attempts.

You can disable non-essential cookies in your browser settings; we'll keep working normally. Some cookies are required for login and account security and cannot be disabled. Essential tracking is needed to prevent fraud and protect your account from unauthorised access.

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