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How mr green Protects Your Account and Play

When you open an account with us, you're agreeing to terms that keep your money safe, your data private, and your play transparent.

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What Binds Our Relationship

mr green Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Terms & Conditions form the agreement between you and mr green. They cover how you create and use your account, how deposits and withdrawals work, what games you can access where local law permits, and how we handle disputes. By opening an account, you confirm

1
you're of legal age where local law requires it and that you agree to these terms. We keep copies of all transactions — your deposit via DANA clears, we record it; you request a withdrawal, we verify it and process it to your registered payment method.
2
Your account data stays encrypted, and your play history is yours to review anytime in the account settings. If you need to change your registered email, payment method, or any linked details, head to account settings or contact our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

WE'RE HERE FOR YOU

How to Reach Us About Your Terms

Questions about what you've agreed to, or how these terms apply to your account?

YOUR DATA, YOUR CONTROL

How We Handle Your Information

Our Terms & Conditions include strict rules about how we collect, store, and use your data.

Data Encryption

All account data, payment details, and transaction history are encrypted end-to-end. Your QRIS payment, your play session, your withdrawal request — each is secured.

Retention & Deletion

We keep your account data as long as your account is active. After closure, we retain records where local law requires it; you can request deletion of personal data where permitted.

Payment Security

Deposits via GoPay and withdrawals to your bank are verified through our payment partners. We never hold your full card number; tokens are used instead.

Session & Cookies

When you log in, we set cookies to keep your session alive and remember your preferences. You can clear cookies anytime in your browser settings.

Contact for Changes

To update your registered email, phone, or payment method, go to account settings or email support. Changes take effect immediately after verification.

Dispute Resolution

If you believe we've mishandled your data or account, contact our support team first. We'll investigate within 7 business days and reply with our findings.

Common Questions About Our Terms

We may restrict your account access, pause withdrawals pending investigation, or close your account if you breach core rules — for example, if we detect unauthorized access, fraud, or abuse. We'll contact you via registered email before taking action, except in urgent security cases.

Yes. If a deposit via DANA or OVO doesn't show, or a withdrawal fails to arrive, contact support within 14 days with details. We'll trace it with our payment partners and update you. Disputes are usually resolved within 7 business days.

You can close your account anytime in settings. Outstanding withdrawals will complete; pending bets may be cancelled. After closure, your account data is retained only as long as local law requires it.

Where local law permits, you may set your own deposit and withdrawal limits in account settings. We also apply platform-wide checks to protect your account. Contact support if you want to adjust these.

Yes. Our terms specify which game types are available where local law permits. Access to live tables, slots, and our sportsbook depends on local law and your account region. Your account region is set at signup based on your registered address.

Start with our support team via live chat, email, or account help. If you're not satisfied, you can escalate to our complaints officer. Contact details are in your account settings under Legal or Help.

All funds you deposit remain yours. Deposits via OVO, GoPay, QRIS, or DANA are credited to your account balance immediately after verification. You can withdraw your balance anytime, minus any pending play. Funds are held in a segregated account for player protection.

How mr green Protects Your Account and Play

How to Reach Us About Your Terms

How We Handle Your Information

Data Encryption

Retention & Deletion

Payment Security

Session & Cookies

Contact for Changes

Dispute Resolution

Common Questions About Our Terms

01 What happens if I break the terms of my account?

02 Can I dispute a transaction or withdrawal?

03 What do the terms say about my right to close my account?

04 Are there limits on how much I can deposit or withdraw?

05 Does the terms agreement cover my access to live games and slots?

06 Who can I contact if I have concerns about how these terms are enforced?

07 What does the terms say about my deposits and funds?

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